Return & Privacy Policy

This site is owned by Root of Life. This Privacy Policy is designed to inform you about our practices regarding collection, use, and disclosure of information that you may provide via this site. Please be sure to read this entire Privacy Policy before using or submitting information to this site.

Your Consent

By using this site, you agree to the terms of this Privacy Policy. Whenever you submit information via this site, you consent to the collection, use, and disclosure of that information in accordance with the statements outlined in this policy.

Privacy Policy

Some areas of this site may ask you to submit personally identifiable information for you to benefit from the specified features (such as newsletter subscriptions, tips/pointers, order processing, or resume submission) or to participate in activities (such as sweepstakes or other promotions). You will be informed of what information is required and information deemed optional.

Use and Disclosure of Information

Except as otherwise stated, we may use information collected via this site to improve the content of our site, to customize the site to your preferences, to communicate information to you (if you have requested it), for our marketing and research purposes, and for any other purpose specified. In addition, we may make full use of all information acquired through this site that is not in personally identifiable form.

The collection, use, and disclosure of information contemplated in this Privacy Policy may involve a transfer of the information to jurisdictions located outside your country of residence that may not have equivalent laws and rules regarding personally identifiable information. In these cases, you will be asked to consent to such transfers and disclosures in accordance with this Privacy Policy.

Access, Correction, and Deletion

To keep personally identifiable information that you provide via this site accurate, current, and complete, please contact us as specified below and we will take appropriate steps to update or correct such information in our possession or to delete your information from our contact list.

Security

This site takes reasonable steps to protect personally identifiable information as you transmit it to our site and to protect such information from loss, misuse, and unauthorized access, disclosure, alteration, or destruction. You should keep in mind that no Internet transmission is ever completely secure or error-free. In particular, e-mail sent to or from this site may not be secure.

Shipping Policy

DELIVERY: Root of Life utilizes FED EX and USPS to ship out all orders unless otherwise requested by the account holder.

SHIPMENT REFUSALS and RESTOCKING CHARGES: In the case that an order is returned to Root of Life due to refusal, no one present to accept it or to pay the COD amount, you will be responsible for the reshipping charges.

Links to Other Websites

This site may contain links or references to other websites to which this Privacy Policy does not apply. We encourage you to read the Privacy Policy of every website you visit.

Changes to This Privacy Policy

If this Privacy Policy changes, the revised policy will be posted on this site. Please check back periodically, and especially before you provide any personally identifiable information. This Privacy Policy was last updated on May 12, 2018.

This site is governed solely by applicable U.S. laws and governmental regulations. Use of this site constitutes your consent to the application of such laws and regulations and to our Privacy Policy.

Return Policy

We guarantee our products offered through our catalog, website, and staff. If an item you’ve purchased based on this advice turns out to be unsuitable, please let us know. Simply return the item for exchange, refund, repair, or credit.

Returns and exchanges can be made by mail. Items can be returned within 30 days of receipt of delivery. Please contact us to receive a Return Merchandise Authorization (RMA) number to submit with your return or exchange.

If you have any questions about our guarantee, please, email us at info@rootoflife.org or call us at (213)545-1266.

Return items to address:

Root of Life Distribution
1111 S. Placentia Ave.
Fullerton CA 92831

Contact Us: info@rootoflife.org

WITHIN THE US: Returned items must be sent via insured, prepaid Regular US Mail. Ensuring your return allows you to track your parcel with the US Postal Service.

Please Note: We cannot accept CODs or courier deliveries.

OUTSIDE THE US: Ship goods prepaid, by insured ground shipping. To avoid unnecessary delays, please write “U.S. Goods returning” on the outside of the package.

Please Note: Do not return items by UPS or other carriers, as duty and/or brokerage fees will be charged, and your return will be refused by Root of Life.

If you are requesting an exchange, please remember to include sufficient payment for the return postage. Where applicable, please contact your local customs office for information about any taxes or duties that may be assessed on a return shipment.